Westcan FAQs

There are always questions! We will answer them!

Vehicle upfits don't have to be difficult.  Westcan works hard to make things simple.  We are constantly trying to improve our products, process and website.  While we are trying to make things simple, there is always opportunity.  For those times, we have the answers!

For common about ordering, products, vehicle fits and many others.  We have put together a list of common questions and answers below.  If you do not find an answer to your question, feel free to fill out the contact form below and we answer as soon as possible.

 

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FAQs

How are my products shipped?

Products are shipped many different ways depending on the order, what you have selected as a freight company (if one was presented), or if your shipment qualifies for our freight program.   Shipments can be sent through courier companies or freight companies on a pallets depending product size, weight and quantity.    Please note, if delivery requires the use of their tail gate at the destination, this may be an added charge by the courier or freight company on delivery.   Lift Gate charges are not covered by Westcan freight programs.

Do I have to assemble my product?

Westcan flat packs as many products as possible to ensure ease of shipping.   Not all products are flat packed such as cabinets and drawer units; however, most products will have some assembly requirements and of course will require installation.   All of Westcan products come with assembly and installation guides as well as a growing YouTube channel and other supplementary material to make the experience as easy and enjoyable as possible.

How long does it take to receive my order?

Westcan Manufacturing strives to have fast order turnaround.  Many orders are vehicle specific and require build to order to fulfill.     During the checkout process, you will see notifications on our current target ship date.  This date is updated daily to ensure as accurate expectations as possible.   This target ship date is  the date we aim to have your products on a truck to you and therefore does not include the time it takes to ship to you.    We will be in contact with you for estimated delivery date.  On some orders, and depending on the courier, you will be able to track your shipment directly on our website.

Why do I not see any pricing?

To view pricing and purchase Westcan products, you must create an account with us by clicking the “Login/Register” button above.   Please note that in certain locations, only authorized Westcan dealers or approved pricing accounts can view pricing or purchase Westcan product.  If you have created an account with us and still cannot view pricing, please contact a local Westcan Dealer to order by clicking the Dealers > Locate a Dealer link in the main menu.

If you are a company looking to distribute and or install Westcan product, see “How to become a Westcan dealer”.  If you are a Westcan dealer or a Westcan customer, please log into your account.

I’m an existing authorized dealer but need another login account

Please click the Dealer Account Registration link at the bottom of the page under the DEALERS section, fill out the form.

Where do I find a Westcan Dealer?

There are many Westcan Dealers across North America.  To find a local Westcan authorized dealer, please click the “Dealers > Find a Westcan Dealer” link in the main menu and use your City or ZIP to locate a dealer.   Broaden your search by changing the Distance drop down.

How do I become a Westcan dealer?

Interested in becoming a Westcan distributor?  We have many solid relationships with dealers across United States and Canada.  If you are interested in selling, distributing and installing our products, please click the “Dealers > Become a Dealer” link in the main menu.    After completing the form there will be additional instructions displayed.

"Westcan has the best aluminum vehicle upfit products on the market.  Many places say they sell aluminum products, but are often mixed with other materials.  Westcan says they are all aluminum and they truly are!"

"Westcan has the best truck racks around!  They are easy to install because it is modular, has no drilling involved and they fit the truck perfectly!"

"Westcan has a wide range of distributors all over USA and Canada that can professionally install equipment.  I can easily find support for their products wherever I am!"

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